Orange & Rockland Utilities Reviews & Plans

A Leading New York Electricity Provider

Last Updated: July 8, 2025

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Table of Contents

Our Rating

Our overall rating grades providers based on customer satisfaction and business history.
3.3/5

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10 Quick Facts About Orange & Rockland Utilities

  1. Rich History and Development: Orange & Rockland Utilities (O&R) has experienced a rich evolution since its origination in 1899 as Rockland Light & Power Co. It merged with Orange and Rockland Electric Company in 1958 and significantly became a subsidiary of Consolidated Edison, Inc. in 1999, providing electricity and gas with time-honored expertise and stability.
  2. Extensive Customer Base: Serving the Empire State and beyond, O&R, along with Rockland Electric Company, illuminates the lives and businesses of approximately 750,000 individuals across six counties in both New York and northern New Jersey, ensuring a vibrant and energetic community.
  3. Focused Sustainability Efforts: Strategically investing in infrastructure to aptly meet future energy demands and encourage economic growth, O&R manages a sizable network of overhead and underground electric distribution lines, positioning itself as a forward-thinking utility provider in New York.
  4. Commitment to Clean Energy: O&R is not merely an energy provider but a proactive innovator, always exploring new methods and technologies to offer cleaner and more efficient energy options to its extensive clientele in the bustling neighborhoods of New York and New Jersey.
  5. Profound Community Involvement: The company wholeheartedly engages with the community through various programs and partnerships, like the Neighbor Fund and granting over $630,000 to over 250 entities, underscoring its dedication to enriching the communities it serves.
  6. Robust Energy Network: With a network comprising 3,994 miles of overhead electric distribution lines, 1.849 miles of underground ones, and 547 miles of transmission lines, O&R reliably supplies power, even at peak demands reaching 1,617 megawatts, showcasing its formidable presence in the energy sector.
  7. Dedication to Equality and Inclusion: O&R fosters an environment that celebrates diversity and inclusivity, initiating various programs and collaborations such as partnering with the Society of Women Engineers, supporting nontraditional roles, and accommodating service animals for employee assistance.
  8. Service First Program: Underlining its customer-centric approach, O&R has a “Service First” program, assuring top-tier customer service by upholding key service commitments related to appointment keeping and ensuring accurate meter readings and billing, reflecting a 99.9% accuracy rate.
  9. Substantial Employment and Expertise: With a dedicated team of over 1,100 employees, O&R melds seasoned expertise with innovative approaches in the energy sector, ensuring reliable and safe energy supply to the residents and businesses of New York and northern New Jersey.
  10. Comprehensive Service Area: Spanning an impressive 1,300 square miles, O&R steadfastly delivers electric and gas services across a wide geographical span, embodying a reliable energy backbone for countless households and businesses in the vibrant New York and northern New Jersey regions.

Company Overview

Orange & Rockland Utilities (O&R), a subsidiary nestled under the esteemed Consolidated Edison, Inc., illuminates New York and northern New Jersey by providing essential electric and gas utilities. Headquartered in Pearl River, NY, O&R, together with its subsidiary Rockland Electric Company, ensures that approximately 750,000 residents across six counties bask in consistent and reliable energy, enhancing life and business within these vibrant communities.

Company History

The inception of O&R takes us back to 1899, originating as Rockland Light & Power Co. in the charismatic town of Nyack, NY. A merger with Orange and Rockland Electric Company in 1958 birthed the O&R known today, with a pivotal moment occurring in 1999, when they became an integral part of Consolidated Edison, Inc. This layered history exudes a rich tapestry of development and mergers that forged the present-day O&R, dedicated to lighting up New York and New Jersey.

Company Info

O&R stands firmly as a provider of electric and gas utilities, overseeing an extensive network that includes 3,994 miles of overhead electric distribution lines and 1,849 miles of underground lines. The company manages an impressive service area of 1,300 square miles, fueled by the commitment of over 1,100 employees to keep energy flowing securely through homes and businesses in New York and beyond.

Service Offerings

The company elegantly weaves through New York, offering a cascade of electricity and gas services to over 300,000 households and businesses. Their services extend to 309,000 electric customers and 140,000 natural gas customers, demonstrating a vast and comprehensive utility network that underpins the day-to-day life and operations across several counties.

Customer Satisfaction

Ensuring customer contentment is embedded in O&R’s ethos, and this is exhibited through their “Service First” program. The utility provider pledges to honor all agreed-upon appointments and maintains a staggering 99.9% accuracy rate in meter readings, ensuring customers face no discrepancies in their billing. Every interaction is tailored to exhibit respect, accuracy, and commitment to the customer’s needs and schedule.

Environmental Initiatives

Navigating through the currents of the future, O&R is relentless in seeking innovation and employing developing technology to provide cleaner, more efficient energy options. Their infrastructural investments are sculpted with a vision that intertwines economic growth and sustainable energy solutions, maintaining a delicate balance that favors both business and the environment.

Community Involvement

O&R emanates a warm presence in the community, gifting over $630,000 to more than 250 schools and nonprofits in 2020 alone. Their embedded partnerships and support for social justice and equality showcase a company that doesn’t just power homes but empowers communities. Initiatives like The Neighbor Fund further demonstrate their commitment to providing assistance during emergency conditions, closely knitting them with the locales they serve.

Future Plans and Innovations

Peering into the future, O&R is embarking on a journey that intersects innovation, customer-focused services, and cleaner energy choices. They’re dedicated to leveraging emerging technologies and exploring fresh avenues that promise efficient energy, always intertwining their offerings with the evolving needs and expectations of their wide-ranging customer base.

Conclusion

O&R, with its roots deep into the history and development of New York and northern New Jersey’s energy landscape, champions a blend of reliable utility provision, customer satisfaction, and community engagement. Their future-centric approach, coupled with a robust infrastructure and an unwavering commitment to customers and community, illuminates a pathway where every resident and business under their network can expect a bright, consistent, and innovatively sustainable energy future.

Additional Resources

For more information about Orange & Rockland Utilities, please visit the following resources:

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